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  1. Worldpack
  2. Your delivery
  3. Questions & Answers

Questions & Answers

How can I track my order?
As soon as your order is packed and ready for pick-up by our carrier, yo...
When can I expect my order?
As soon as you have completed your order, you will receive a PDF order c...
Why do I receive my order in two deliveries?
Sometimes a shipment is split up in two parts because: >  products are i...
One or more items have not been delivered. What should I do?
  If an item is missing from your delivery, please check on the packing ...
What should I do when something has been damaged?
We are sorry to hear that you received a damaged product.  We are doing ...
What should I do when I received an item that I did not order?
We sometimes make a mistake. We would appreciate if you let us know when...
Can I return items?
In principle, you cannot return items, but there are circumstances when ...