Missing items from your order? Follow the steps below to check the status of your delivery.
Step 1: Check the number of boxes or pallets received
Compare the number of boxes or pallets you received with the quantities listed on your packing slip.
Have you received fewer boxes or pallets than shown on the packing slip?
Part of your shipment may still be on its way. Please check the tracking information for your delivery.
If no tracking information is available, or the delivery status is unclear, please contact our Customer Service team.
Step 2: Check for backorders
Have you received all boxes or pallets listed on the packing slip, but are still missing items?
The missing items may be on backorder. You can check this in:
- your order confirmation;
- your packing slip;
- your online Brand Store account.
Items on backorder are automatically shipped as soon as they become available. No action is required from your side.
Still need help?
Unable to locate the missing items or unsure about the status of your order?
Please contact our Customer Service team using this form.
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