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Questions & Answers

Lead time notification Ariba users
When you enter our online catalogue via SAP Ariba, some users have exper...
What is my order status?
Your order status can be found in My Account -> Purchase -> Order Histor...
I have not received an order confirmation
When you succesfully completed your order, your weborder number appears ...
Can I change my order?
Adjusting an order is possible when you notify us in time:  All order...
Can I cancel my order?
Cancelling an order is possible if you notify us in time:  All orders ar...
Where can I find my order number?
  When you succesfully placed your order at our website, you will receiv...
Error message: “Your payment could not be authorized. Please select another payment method".
If you experience this error while completing your order, you can try th...