You can find the status of your order under My Account > Purchase > Order History, as shown below.
You can track the progress of your order through the following statuses:
-
New
Your order has been placed and successfully registered in the Brandstore. -
Pending
Your order has been received in the Worldpack system and is waiting to be processed. -
Shipped
Your order has been processed and handed over to our freight forwarder for delivery. If Track & Trace is enabled for your account, the tracking link will also be visible here. -
Invoiced
The invoice has been issued and sent according to the agreed payment method, invoicing schedule, and billing address.
If you paid online via Adyen, you will also find updates on the status of your payment in this section.
Do you need more information? Then you can submit an application via this form
Related to:
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